IECRM Platinum Partner Spotlight – Border States
What is your Company’s WHY?
We have delivered innovative products and supply chain solutions for 70 years, and the core values from our very beginning have always stayed the same: We make customers our primary focus. Our proven track record is attributed to our focus on understanding our customers’ goals, outstanding service, and ongoing technical support. The result for our customers is dramatic reductions in total cost, improved service levels, and efficiency.
What is it you believe in?
Border States believe in people and the power of relationships. We keep a customer-focused mindset, collaborating with our customers to provide individualized solutions based on their
needs. Three key principles that provide the backbone for developing and maintaining relationships include integrity/culture, operational excellence/technology, and transparency. Our employee-ownership culture creates a unique relationship and allows us to serve our customers with a high level of commitment. Our owners implement tried and true solutions designed to provide our customers with the service excellence they have come to expect. Finally, we believe in transparency, working collaboratively and sharing both the risk and reward in our agreements.
What is the most strategic service you provide to electrical contractors and to the renewable energy industry?
Strategic services for our construction team are going to be on-site material handling, pop-up warehouses for hard-to-get-to large projects, copper contracts, in-house wire cutting and attaching pulling heads in-house, leading-edge material, wire, and lighting handling equipment, material kitting, getting the material to the closet point of installation for the customer, wire pulling trailers, and the ability to invest and create solutions that can solve a problem that is specific to any customer.
Tell us about your partnership and engagement with IECRM.
Border States has a commitment to improving the communities we live and work in. Part of that commitment is stewardship of the industries we serve. Border States will partner with IEC
in key areas of financial support, event support, and network growth. Border States desires to be an ally with contractors and provide innovative products and solutions that help them accomplish their business goals and objectives.
Words of Inspiration and Wisdom…
One of our longest-standing customers has said, “The bitterness of poor quality remains long after the sweetness of low price is forgotten…” Border States designs our business relationships
around the merits of integration and the mutual benefit of both parties. We value transparent and honest relationships, sharing relevant information throughout our agreements.